Troubleshooting

FlowBreeze Flowchart Software

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I open Excel and the FlowBreeze toolbar isn't loaded. What do I do?

1. Check the Disabled Items list:

Excel 2000 - 2003:

- Click Help > About Microsoft Office Excel, then click the Disabled Items button.

- If FlowBreeze is listed, enable it and restart Excel.

Excel 2007:

- Click the Office Button in the upper left corner of Excel 2007.

- On the bottom-right of the popup menu, click the "Excel Options" button.

- In the Excel Options window, click "Add-Ins" on the left navigation panel.

- Select "Disabled Items" from the "Manage" drop down and click the "Go..." button.

- If FlowBreeze is listed, select it from the list, click the "Enable" button, then close out the Excel Options window and restart Excel.

2. Check the security settings:

Excel 2000 - 2003:

- Click Tools > Macro > Security.

- Click the Trusted Publishers tab

- Make sure the "Trust all installed add-ins and templates" box is checked.

- Restart Excel.

Excel 2007:

- Click the Office Button in the upper left corner of Excel 2007.

- On the bottom-right of the popup menu, click the "Excel Options" button.

- Click "Trust Center" on the left navigation panel.

- Click the "Trust Center Settings" button.

- The "Message Bar" panel should be open by default. Make sure the the "Show in Message Bar..." option is selected.

- Next, click "Add-Ins" from the left menu.

You have two options on the Add-Ins panel:

Option 1:

- Leave all the settings on this panel Unchecked.

Option 2:

- Check the box labeled "Require Application Add-ins to be signed by Trusted Publisher"

- Uncheck "Disable notification for unsigned add-ins"

- Uncheck "Disable all Application Add-ins"

Excel needs to be restarted for these security changes to take effect. If you selected Option 2, then the next time you restart Excel a security message will show below the Ribbon. Click on Options and manually enable FlowBreeze. You will need to restart Excel (again) for the FlowBreeze toolbar to fully load. (Note: FlowBreeze is digitally signed by a Trusted Publisher, but checking the first checkbox will disable it anyway - until you manually set the permissions on the next restart.)

3. If you previously purchased or downloaded versions 1.0 to 1.4 of the software, you will need to update to version 2, which can be downloaded from www.breezetree.com. It can be installed directly over the old version, but uninstalling the old version first is recommended.

4. If Excel was running during the installation, it will need to be re-started again for the FlowBreeze toolbar to display.

5. Excel 2000 - 2003 Only: In Excel, if you click View > Toolbars from the menu, is FlowBreeze listed but unchecked?

6. Did you download the program from www.breezetree.com, or another site? The only other sites authorized to host FlowBreeze are the following:

- www.download.com

- www.tucows.com

- www.plimus.com

- www.flowbreeze.com

Important: Even if you download FlowBreeze from one of the sites listed above, it is still recommended that you download the latest version directly from www.breezetree.com. It is the only source guaranteed to be the latest version.

7. Check the Load Behavior:

Excel 2000 - 2003:

IMPORTANT NOTE: The Windows Registry can be accessed by clicking the Windows Start button, then clicking Run. (In Vista, the Run command is hidden away. The easiest way to access it is to press the Windows logo button on your keyboard and the 'R' key at the same time.) Enter "regedt32" in the Open field and click OK. It is advised that you DO NOT make any changes to the following settings unless you are familiar with editing the registry. Serious damage to your system can occur. If you do edit the settings below, always backup the Registry before making any changes.

In the registry folder HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\FlowBreeze.dsrConnect, are the following key/value pairs set? (Note: this requires admin privileges on your PC):

- CommandLineSafe: 0x00000000 (0)

- Description: Excel Flowcharting Add-in

- FriendlyName: FlowBreeze

- LoadBehavior: 0x00000003 (3) <== This is the important setting

Excel 2007:

- Click the Office Button in the upper left corner of Excel 2007.

- On the bottom-right of the popup menu, click the "Excel Options" button.

- Go back to the Add-Ins panel of the Excel Options window.

- Select "COM Add-Ins" from the "Manage" drop down then click the "Go..." button.

- If FlowBreeze is listed, click on it and check the Load Behavior status at the bottom of the window. It should read "Load at Startup".

Free Utility: NirSoft provides a free utility for viewing the status of Office Add-ins and lets you safely change the load settings. The utility can be downloaded here:

http://www.nirsoft.net/utils/officeins.html

Questions: If the above checks didn't reveal the problem, please contact BreezeTree. The following information would be helpful to determine the root cause.

- If you click Start > All Programs, is FlowBreeze listed among the applications?

- Is there a file FlowBreeze.dll in the C:\Program Files\FlowBreeze\ folder?

- What version of Excel are you running - 2007, 2003, 2002 (XP), or 2000?

- What Windows version are you running - Vista, XP, or 2000?

- Are you running any other add-ins in Excel?

Why isn't FlowBreeze listed in the Add-Ins list under Tools > Add-Ins?

FlowBreeze is a COM Add-In. The files listed in the Tools Add-Ins list are Excel files with *.xla and *.xll extensions.

Why isn't FlowBreeze listed in the COM Add-Ins list?

By default, FlowBreeze is installed for All Users on a machine. In a corporate environment, this allows administrators to install the software for people with User-level permissions. However, an Office security feature prevents COM Add-Ins installed for all users to be listed in the COM Add-ins list.