BreezeTree Software Support
Our customers have told us that they're most satisfied with their support experiences when they get an answer which is quick, understandable, and accurate. Based on our previous experience and customer feedback, email support is the best way to achieve these objectives. It allows us to provide reference links, screenshots, and answers to frequently asked questions.
Please contact us via the form below, and we will try to delight you with our response. We generally answer every email within 1 business day.
Feedback Form
Contact Info
16861 SW Stellar Drive
Sherwood, OR 97140
Ph: 1-503-201-1859 (business hours are 9:00 AM - 6:00PM PST / GMT-8)
Fax: 1-815-301-9585
Other Support Resources
- Check for Updates: Make sure you have the latest release. BreezeTree releases frequent updates to FlowBreeze available through the Check for Updates feature within FlowBreeze.
- Help File: The FlowBreeze help file contains a step by step walkthrough on using FlowBreeze, as well as many handy "How Do I..." sections based on questions frequently asked by customers. The help file is accessed via the Help Contents item on FlowBreeze toolbar (ribbon in Excel 2007). Also, you can click here to view the online help file.
- Articles: The BreezeTree web site includes a number of informative articles on flowcharting, using Excel, and related topics. Click here to visit the articles page.
- Email: If you prefer not to use the form above, please feel free to contact us
at any time via our support email:
support @ breezetree.com
License Keys and Receipts
The FlowBreeze ordering and license delivery system is automated. Two emails are sent immediately when the order is completed - one containing the receipt and another containing the license key(s). If you do not receive these emails, please try these steps:
- Check your junk (spam) email folder for an email from sales@breezetree.com. The vast majority of the time, the emails can be found there. (Some companies have spam filtering on their email servers, so you may not always be able to detect this problem.)
- Send an email to support@breezetree.com using your normal email software (instead of using the form above). Some email filters will automatically "whitelist" outbound email addresses and our replies get through. In Outlook, you can set this by clicking Actions --> Junk Email --> Junk Email Options and clicking the Safe Senders tab.
- You can also send an email to support@breezetree.com using a public email account such as GMail, Yahoo! Mail, or Hotmail. Many times these are more likely to whitelist outbound email addresses.
- Earthlink users only: The anti-spam system used by Earthlink sends an auto-reply that requires the sender to confirm the email within a short amount of time. Since the FlowBreeze orders are automated, it is very rare that these links will be clicked within Earthlink's required timeframe. So confirmations may be delayed but they usually get through.
- If none of the above work, please call support at the phone number listed above. Transcribing long registration codes over the phone is error prone, so this is best left as a last resort.